Understand the system
Map the people, dependencies, constraints, and decisions behind the interface.
Senior UX Designer · Charleston, South Carolina
Complex systems. Clear experiences.
I design accessible digital products that turn complicated workflows into confident decisions—across enterprise web, mobile, and kiosk experiences.
Explore selected work01 · Approach
More than a decade turning ambiguity into usable systems—from early research and task flows to implementation-ready interaction design.
Make risk visible
Give users the context and feedback they need before consequential actions.
Design for delivery
Carry the work from research and prototypes through specifications and implementation.
02 · Featured case study
Smart Fields
Designing a safer way to create and govern employee data.
- Role
- UX Designer
- Product
- Multi-company HR platform
- Scope
- End-to-end experience
01
The challenge
Flexibility had become a governance problem.
Administrators could create custom fields, but they lacked clear visibility into reuse, placement, permissions, and downstream impact.
02
Design direction
Show the system—not just the form.
The redesigned experience connects field creation to reuse, placement, access, dependencies, and long-term maintenance.
03
Validation and reflection
The form was only part of the problem.
The deeper opportunity was to make a flexible data system understandable and safer throughout its lifecycle.
03 · Selected work
Systems made human.
Four focused stories spanning enterprise administration, payments, service reliability, and guided customer journeys.
01Enterprise HR platform
Smart Fields
Lifecycle governance for configurable employee data.
View case study
02Utility billing
Payment Experience
Making account balances, charges, and payment actions easier to understand.
View case study
03Service reliability
Outage Experience
Communicating urgent status and restoration information with clarity across desktop and mobile.
View case study
04Guided service journey
Start Service
Helping customers coordinate address, timing, contact, and billing decisions with confidence.
View case study04 · Start a conversation
Let’s make the complex
feel inevitable.
I’m interested in senior UX and product design opportunities where systems thinking, accessibility, and delivery matter.
Start a conversationContact